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Clicking the Returns link redirect you to the Returns Module
The BBA Returns Module allows the user to process Return Requests in the event that a customer has a valid reason for returning the ordered merchandise back to the Seller.
It provides a way to arrange and book shipments from the customer’s preferred pick-up location back to the warehouse.
Returns Module has 2 parts, the create new return and the list of returns.
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This feature allows the user to search for original shipments/orders and allows them to return the items associated with these.
It has a View button to view all the shipment details in a non editable view
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This feature provides an option to customize a return’s locations(Pickup & Destination/Warehouse) and then book a shipment reversing the original destination and origin.
Clicking on the Continue button redirects the user to the Packaging Information page
This page shows what items are included in the return shipment. It also allows the user to setup and add the appropriate package/cartonisation options for the items to be shipped.
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Clicking on the Continue button redirects the user to the Submit Booking page
This page allows the user to choose between the possible carrier options and quotes. It also allows the user to select his preferred Collection date.
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It will also redirects the user to the Return Completed page.
The Return Completed page gives an option to the user to View the Booking details by clicking on the View Booking button or to go back to the Create New Return view by clicking on the Return New Shipment button.
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The list of returns displays all completed and awaiting booking status returns. This also allows the user to view the return details by clicking on the View button
This feature also allows the user to export all the list of returns in a CSV file by clicking on the Export button.
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