Clicking the Returns link redirect you to the Returns Module

The BBA Returns Module allows the user to process Return Requests in the event that a customer has a valid reason for returning the ordered merchandise back to the Seller.

It provides a way to arrange and book shipments from the customer’s preferred pick-up location back to the warehouse.

Returns Module has 2 parts, the create new return and the list of returns.

Create New Return

This feature allows the user to search for original shipments/orders and allows them to return the items associated with these.

It has a View button to view all the shipment details in a non editable view

Clicking on the Select button redirects the user to the Delivery Details page.

This feature provides an option to customize a return’s locations(Pickup & Destination/Warehouse) and then book a shipment reversing the original destination and origin.

Clicking on the Continue button redirects the user to the Packaging Information page

This page shows what items are included in the return shipment. It also allows the user to setup and add the appropriate package/cartonisation options for the items to be shipped.

Clicking on the Continue button redirects the user to the Submit Booking page

This page allows the user to choose between the possible carrier options and quotes. It also allows the user to select his preferred Collection date.

It also display the Original Consignment number and the Return Authority Number.

Clicking on the Submit Booking button completed the Booking transaction and generates different documents such as Commercial Invoice, Manifest Document and Plain Paper Label or Thermal Label.

It will also redirects the user to the Return Completed page.

The Return Completed page gives an option to the user to View the Booking details by clicking on the View Booking button or to go back to the Create New Return view by clicking on the Return New Shipment button.

List of Returns

The list of returns displays all completed and awaiting booking status returns. This also allows the user to view the return details by clicking on the View button

This feature also allows the user to export all the list of returns in a CSV file by clicking on the Export button.